You’re writing a paper during your lunch and need to review the instructions. The syllabus should be in the learning management system (LMS). You don’t have your computer, so you open the LMS app on your phone.

The navigation looks different than in the browser. You tap through several screens before finding the syllabus. You read through the details, which mentions you should refer to another document. 

Twenty minutes pass, and you still can’t find the supplemental instructions. …